Privacy Policy
Last updated: February 2026
1. Introduction and Commitment
Panoptes Intelligence ("we", "our" or "Company") is committed to protecting the privacy and personal data of its users, customers, and visitors.
This Privacy Policy describes how we collect, use, store, share, and protect your personal information in compliance with:
- General Data Protection Law (LGPD) - Law No. 13.709/2018 (Brazil)
- General Data Protection Regulation (GDPR) - EU Regulation 2016/679 (European Union)
- Brazilian Internet Framework - Law No. 12.965/2014 (Brazil)
2. Data Controller
For the purposes of this policy and applicable legislation:
3. Personal Data Collected
We collect the following types of personal data:
3.1 Identification Data
- Full name
- Corporate email address
- Phone number (optional)
- Job title and company
3.2 Usage Data
- Platform access logs
- Actions performed in the system
- Configuration preferences
- Query and search history
3.3 Technical Data
- IP address
- Browser type and version
- Operating system
- Device identifiers
- Access date and time
4. Legal Bases for Processing (LGPD/GDPR)
Personal data processing is carried out based on the following legal grounds:
Contract Performance (Art. 7, V LGPD / Art. 6(1)(b) GDPR)
To provide contracted services and manage your platform account.
Legitimate Interest (Art. 7, IX LGPD / Art. 6(1)(f) GDPR)
To improve our services, ensure security, and prevent fraud.
Consent (Art. 7, I LGPD / Art. 6(1)(a) GDPR)
For sending marketing communications and newsletters (when applicable).
Legal Obligation (Art. 7, II LGPD / Art. 6(1)(c) GDPR)
To comply with tax, regulatory, and legal obligations.
5. Processing Purposes
We use your personal data to:
- Provide and operate the Panoptes Intelligence platform
- Authenticate users and manage access
- Process payments and billing
- Send system alerts and notifications
- Provide technical support
- Improve user experience
- Comply with legal and regulatory obligations
- Prevent fraud and ensure security
6. Your Rights (LGPD and GDPR)
You have the following rights regarding your personal data:
Access
Request confirmation and copy of processed data
Rectification
Correct incomplete or inaccurate data
Erasure
Request deletion of personal data
Portability
Receive your data in structured format
Objection
Object to processing in certain circumstances
Withdrawal
Withdraw consent at any time
To exercise your rights, contact: privacy@pnt.cx
We will respond within 15 days (LGPD) or 30 days (GDPR).
7. Data Sharing
We may share your personal data with:
- Payment processors: To process financial transactions
- Infrastructure providers: Hosting and cloud computing services
- Competent authorities: When required by law or court order
All third parties are contractually obligated to protect your data and use it only for specified purposes.
8. International Data Transfers
Your data may be transferred to countries outside Brazil or the European Union. When this occurs, we ensure that:
- The destination country provides an adequate level of protection, or
- Standard Contractual Clauses (SCCs) are used, or
- Other appropriate safeguards are in place
9. Data Security
We implement technical and organizational measures to protect your data:
- Encryption in transit (TLS/SSL) and at rest
- Role-based access controls (RBAC)
- Multi-factor authentication (MFA)
- Continuous security monitoring
- Periodic security audits
- Incident response plan
10. Data Retention
We keep your personal data only for as long as necessary to:
- Fulfill the purposes for which they were collected
- Meet legal and regulatory obligations
- Exercise rights in legal proceedings
After the retention period ends, data will be deleted or anonymized.
11. Security Incidents
In case of a security incident that may result in risk or relevant damage to data subjects:
- We will notify ANPD (Brazil) within a reasonable time
- We will notify European supervisory authorities within 72 hours (GDPR)
- We will communicate with affected data subjects when applicable
12. Cookies and Tracking Technologies
We use cookies and similar technologies. For more information, see our Cookie Policy.
13. Changes to This Policy
We may update this policy periodically. Significant changes will be communicated through our website or by email.
14. Contact and Complaints
For privacy questions or exercise of rights:
Email: privacy@pnt.cx
DPO: dpo@pnt.cx
You also have the right to file a complaint with the competent supervisory authority:
- Brazil: National Data Protection Authority (ANPD)
- Europe: Supervisory authority of your country of residence